Intuit Virtual Agent (IVA) Now Has More Answers

We are pleased to announce that IVA has been updated with an enhanced search. IVA will now automatically search our agent knowledge base for an answer to your question. This is the same knowledge base used by our service and support agents. You can easily access IVA from within your ProSeries program or online. IVA can also connect you with our online communities and agent chat. Learn More

Got a question? Ask IVA.

Top Reasons ProSeries Users Contact Support

Click the links below to find answers to popular questions ProSeries users ask this time of year.

• Error Code 1132: Schedule M
• Error Code 0541: Form 1040/1040A
• E-File Status Not Updating
• Unable to Locate the Common Files Folder
• Installing ProSeries on a New Computer

Visit ProSeries Online Support today!

ProSeries Does Not Support a Different Recovery Period for Current State Depreciation Deduction

ProSeries does not support a different recovery period for calculating the current state depreciation deduction. The Internal Revenue Code has been modified since tax year 2004 granting certain asset classes shorter recovery periods to give taxpayers larger annual depreciation deductions. Federal legislation in 2008 extended these shorter lives. For more information, please view the KB Article.

Qualified Education Expenses Worksheet May Be Incorrect When Spouse and Children Have Expenses

When entering qualified education expenses in ProSeries, if the taxpayer or spouse are entered first and then the children the data is mismatched. The children are on the first lines in the table and the taxpayer and spouse appear below them except the qualified expenses entered for the parents are listed as the children's expenses.

When entering qualified education expenses in ProSeries, enter the students in a certain order to maintain the integrity of the data entered. Enter all dependents first, then the taxpayer, and lastly the spouse. This will create a copy of the Qualified Education Expenses Worksheet for each student which will calculate the total qualified education expenses for each student.

Schedule J, Income Averaging for Farmers and Fishermen, May Not Show Prior Year Amounts

Schedule J, Income Averaging for Farmers and Fishermen, may not show prior year amounts when the return is transferred from the prior year.

When using Schedule J, Income Averaging for Farmers and Fishermen, you must first QuickZoom to the Base Year Information Worksheet and complete the worksheet. For transferred returns, review the amounts transferred by the program. In some cases, the amounts shown for lines 4 and 6, taxable income and tax, for 2006, may not be accurate. Please review and edit these amounts as required.

February 28 is Last Day for Special Tax Option for Haiti Relief Donations

On February 19, 2010, the IRS issued News Release IR-2010-21, announcing that taxpayers wishing to claim their Haiti relief donations on the tax return they are filling out this season must make those donations by the end of this month... For more information, please visit the IRS Web site.

IRS Issues Guidance on Tough New Reporting Requirements for Stock Sales in 2010

The IRS will soon be looking over the shoulders of tax return preparers and their clients when they report stock sales on Schedule D, Form 1040. For stock acquired and sold after 2010, the IRS will receive information returns from security brokers reporting the adjusted basis of the stock sold and whether the capital gain or loss on the sale is short-term or long-term. These information returns will allow the IRS to double check what you report for your clients on Schedule D... For more information, please view the Tax Article.

Use Tax Refunds to Buy U.S. Savings Bonds

Beginning with the 2010 filing season, your clients can use some or all of their tax refunds to buy U.S. Savings Bonds. To help you reach out to your clients, we've prepared a brief introduction and invitation. For more information, please view the Tax Article.

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