Quick Access to Support Options Within the Program

Did you know that many of our online support options can be quickly accessed from within your ProSeries software?

• Ask Intuit - In the "Ask Intuit a question" field, type your question then press "Enter" or click the "Ask" button. You'll be guided to answers in our agent Knowledge Base, Live Community, or connected to a live agent via Chat.
• Live Community - The Live Community feature provides a quick and easy way for you to interact with other tax professionals who are using ProSeries software. In the Live Community panel you can view questions and associated answers or ask and answer questions. You can also click links to Browse the Online Community, Search Online Help, and Research TaxAlmanac.
• EF Atlas - From the "Help" menu, select "ProSeries EF Atlas" to go directly to the EF Atlas to find the latest e-file alerts and delayed acknowledgment information.

Top Reasons ProSeries Users Contact Support

Click the links below to find answers to popular questions ProSeries users ask this time of year.

• How do I e-file a client in ProSeries?
• Why am I getting rejection code 500 - 528?
• Why isn't e-file status updating?
• How do I download and install products and updates?
• How do I add / install / download a state?

Visit ProSeries Online Support today!

Alabama Tax Returns Do Not Reflect AL 2009 Conformity to IRC 179 Limits and 168(k) Bonus Depreciation in 2009

Alabama Users: Alabama tax returns do not reflect AL 2009 conformity to IRC 179 limits and 168(k) bonus depreciation in 2009. If your return contains federal section 179 deduction or bonus depreciation, you must change entries on the Depreciation Options Worksheet in order for the Alabama return to correctly calculate these deductions. For more information, please view the KB Article.

New York (NY) Partnership IT-204-LL Source Gross Income Worksheet May Not Transfer 2008 State Data Correctly

New York Partnership Users: The New York Partnership, Form IT-204-LL Source Gross Income Worksheet may not transfer 2008 state data correctly to ProSeries/New York Partnership, version 2009.020, when the 2008 state return was initially transferred to ProSeries/New York Partnership, version 2009.010. For more information, please view the KB Article.

Haiti Relief Donations Qualify for Immediate Tax Relief

On January 25, 2010, the IRS issued News Release IR-2010-12, announcing that people who give to charities providing earthquake relief in Haiti can claim these donations on the tax return they are completing this season... For more information, please visit the IRS Web site.

Have you read the latest tax articles on our Accountant Web site?

• IRS Unveils New Regime for Regulation of Tax Return Preparers
  Culminating a Tax Return Preparer Review begun last spring, the IRS has unveiled plans for new rules that will require registration by all paid preparers, impose new competency and continuing education requirements, and step up IRS enforcement of preparer standards. For more information, please view the Tax Article.
• IRS Eases Rules on Disclosure of Client Information
  The IRS has apparently had second thoughts about earlier regulations on the use and disclosure of clients’ tax information (when used for purposes other than preparing tax returns). The Service has issued new proposed and temporary regulations and related revenue rulings that ease the use and disclosure rules in several key areas. For more information, please view the Tax Article.

Use Reminder Notes in Tax Returns

Did you know that you can attach a note to any field on a tax form? A note can be a personal reminder or a description to be printed as a supporting document with the tax return. For more information, please view the KB Article.

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